Privacy Policy
Restoration AI Solutions, LLC (doing business as ProRestoration.ai)
Last updated: January 18, 2026
What We Send
We send transactional communications only, including:
- Daily Job Summary PDFs
- Scope Sheets (.xlsx) and job-related documents
- Account notifications (such as password resets or verification messages)
We do not send marketing or promotional emails.
What We Collect
We collect only the information necessary to provide our services, including:
- Contact email addresses provided by you or your organization
- Mobile phone numbers when SMS communication is requested
- Secure links to job documents stored in cloud infrastructure
- Basic delivery metadata (such as bounce and complaint signals) to maintain system reliability
How We Use Information
We use collected information solely to:
- Deliver job-related communications
- Provide account notifications and support
- Maintain security, reliability, and compliance
We do not sell, rent, or share recipient lists.
Security & Retention
- Data is stored using industry-standard security controls, including encryption at rest and in transit.
- Records are retained only as long as necessary for operational, legal, and security purposes, then deleted or de-identified.
Opt-Out / Suppression
Transactional emails are sent for service delivery purposes.
If you wish to stop receiving transactional emails for a specific address, contact:
We will suppress that address promptly where feasible.
SMS Communications
Purpose & Scope
ProRestoration.ai may send transactional SMS/MMS messages related to your account and services, including:
- Missed-call follow-ups
- Voicemail acknowledgements
- Scheduling or coordination messages
- Secure delivery of job documents (such as Daily Job Summaries or Scope Sheets)
We do not send marketing or promotional text messages
How We Obtain Your Number
We receive your mobile number when you or your organization provide it to us or request SMS support.
Consent
By providing your mobile number and communicating with us by text, you consent to receive transactional messages from ProRestoration.ai.
Consent is not a condition of purchase.
Message Frequency
Message frequency varies based on your interactions (typically 1–3 messages per interaction).
Costs
Message and data rates may apply. Please check your mobile plan for details.
Opt-Out / Help
You may opt out of SMS at any time by replying STOP.
For help, reply HELP, or contact us at:
Data Collected via SMS
We collect:
- Phone number
- Message content
- Related metadata (timestamps, delivery status)
This data is used for support, coordination, security, and record-keeping.
Sharing & Processors
We use reputable communications and cloud service providers (such as SMS and cloud infrastructure vendors) to deliver and store messages.
These providers act as data processors under appropriate agreements.
We do not sell personal information.
Retention
SMS records are retained only as long as needed for support, security, legal, and operational purposes, then deleted or de-identified.
Carrier Liability
Mobile carriers are not liable for delayed or undelivered messages.
Opt-In Data
Text messaging originator and opt-in data are not shared with third parties.
Updates
This Privacy Policy may be updated from time to time.
Material changes will be reflected here with an updated “Last Updated” date.